Last updated: 28/04/2026

THE COLLECTIONAL TRADING L.L.C values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, contact us by email or through our enquiry forms, create an account, save products to collections, or otherwise interact with our website, services, and related communications.

For the purposes of applicable data protection laws, COLLECTIONAL acts as the controller of your personal data and is responsible for ensuring that it is processed lawfully, fairly, and transparently. By accessing or using our website, or by providing us with your information, you acknowledge the practices described in this Privacy Policy. Where consent is required, including for certain cookies or similar technologies, we will ask for your permission before collecting or using your information in that way.

The personal data we may collect includes information such as your name, email address, phone number, company name, login details, enquiry details, saved collection activity, and any other information you choose to provide to us. Personal data means any information that can identify you directly or indirectly. It does not include anonymised or aggregated data that can no longer be used to identify you.

We collect and process personal data in accordance with applicable data protection laws and only for lawful purposes, including to provide our services, respond to your enquiries, manage user accounts, improve our website, communicate with you, and pursue our legitimate business interests where permitted by law.

We may collect the following types of personal data:

• Account information: name, email address, password, and any profile details you provide when signing up or logging in.
• Collection data: products you save to your collections, wishlists, or similar features.
• Enquiry data: name, email address, company name, phone number, project details, product interest, and any message you submit through our enquiry forms.
• Usage data: pages viewed, products browsed, clicks, device type, browser type, IP address, approximate location, and time spent on pages.
• Technical data: cookies, identifiers, log data, and analytics data collected through tools such as Google Analytics and Microsoft Clarity.

If you contact us directly, we may also keep a record of your communication and any information you choose to share with us.

We use your data to:

• Provide and maintain our website functionality
• To create and manage user accounts.
• To let you save products to collections for later viewing.
• To respond to enquiries and communicate with you about products or services.
• To process business and sales follow-up requests.
• To improve our website, product presentation, and user experience.
• To monitor website performance, traffic, and user behaviour.
• To protect our website, prevent misuse, and maintain security.
• To comply with legal and regulatory obligations.
• Improve website performance and user experience
• Analyze traffic and usage patterns
• Develop and optimize our content and offerings
• Ensure security and prevent misuse

Marketing and Advertising

We may use data to:

• Understand user interests and preferences

• Improve relevance of content and promotional materials

• Measure the effectiveness of campaigns

Where applicable, we may use third-party tools such as:

Facebook Pixel

These tools may use cookies to show relevant content or advertisements on external platforms. We do not directly identify individual users through this process.

We use cookies and similar technologies to improve your browsing experience, understand how our website is used, and help us provide a smoother and more personalised service. Cookies allow us to remember your preferences, analyse website traffic, and enhance the performance and functionality of our website. We may also use cookies from third-party services, such as analytics providers, to help us understand user activity and improve our content and services. You can manage or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

When you browse our website, we may collect:

• IP address and country

• Pages visited, time spent, and navigation behavior

• Interaction data such as clicks and scroll activity

This data is collected using tools such as:

• Google Analytics
• Microsoft Clarity

We use cookies to:

• Maintain secure login sessions (essential cookies)

• Understand website usage and improve performance

• Analyse user behavior to enhance content and user experience

Non-essential cookies are only used with your consent.

We process personal data in accordance with applicable data protection laws and only for the purposes described in this Privacy Policy. This may include collecting, using, storing, organising, reviewing, and otherwise handling personal data in connection with your use of our website, your account, your enquiries, and our business operations.

Your personal data may be stored on secure servers, systems, and services operated by us or by trusted third-party service providers acting on our behalf. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Because we may use service providers, hosting platforms, analytics tools, and other operational systems, your personal data may be transferred to, stored in, or accessed from locations outside the country in which you are based, including outside the UAE. Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable legal requirements.

We do not sell your personal data.

We may share limited information with trusted third parties, including:

• Analytics providers

• Hosting and infrastructure services

• Security and performance monitoring tools

These partners process data only as necessary and under appropriate safeguards.

We retain personal data only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes and enforce agreements

In certain circumstances, we may be required to disclose personal data to public authorities, regulators, courts, or law enforcement agencies where we are legally obliged to do so, including in response to a court order, legal request, or investigation. Where such a request is made, we will take reasonable steps to ensure that we have a lawful basis for the disclosure and will document our assessment and decision-making process accordingly.

We may also disclose personal data where necessary to enforce our rights, recover outstanding amounts, or pursue legal claims. In such cases, we may share relevant personal data with our legal advisors, litigation specialists, debt recovery agents, or other service providers engaged to assist with enforcement or recovery action.

Children’s privacy

Our services are designed for adult users and we do not knowingly collect information from individuals under 16 years of age. If we discover we have inadvertently gathered data from a minor, we will take prompt steps to delete this information.

We take the security of your personal data seriously and use appropriate technical and organizational measures to help protect it against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of any personal data you transmit to us.

As a registered user of the Site, you are responsible for maintaining the confidentiality of your username and password. Please keep your user ID and password confidential.

If you share your computer, we recommend that you log-out and close your browser window after visiting the Site in order to protect the confidentiality of your Personal Information including your credit card information, your offer status and buying history.

You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

We maintain policies and procedures designed to protect personal data and manage information securely. These measures may include limiting access to personal data to employees and service providers who need it to perform their duties, using reasonable security technologies such as encryption and authentication, requiring relevant data protection and security practices from our service providers, monitoring our systems for security purposes, and reviewing and updating our internal practices from time to time.

Depending on your location and the applicable data protection laws, you may have certain rights in relation to your personal data. These may include the right to access, correct, delete, restrict, or object to our processing of your personal data, as well as the right to withdraw consent where processing is based on consent.

You may opt in or opt out of receiving marketing communications from us at any time. If you no longer wish to receive promotional emails or similar communications, you can contact us directly. Please note that even if you opt out of marketing communications, we may still send you important service-related or transactional messages relating to your account, enquiries, or ongoing communications.

If any of the personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it. We will take reasonable steps to verify your request and make the necessary corrections where appropriate.

You may request that we delete your personal data in certain circumstances. Please note that we may need to retain certain information where required by law, for legitimate business purposes, or where deletion is not otherwise permitted.

You may ask us to restrict or stop certain processing of your personal data in some circumstances. You may also object to processing where applicable under data protection laws. We will review and respond to such requests in accordance with our legal obligations.

But while you access our website again after we delete records and submit the forms or accept cookies, the data will be created in our records again.

If you believe your rights have been violated or that we have not handled your personal data appropriately, you may contact us directly so we can address your concern. You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

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